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Privacy Policy

What does this cover?

Samko & Miko Toy Warehouse is aware of your concerns about use of your personal information, and attempts to use personal information that we collect online carefully and sensibly; this notice describes our privacy policy. By visiting Samko & Miko Toy Warehouse, you are accepting the practices described in this privacy notice.

At Samko & Miko Toy Warehouse we know how important it is to protect your personal information and we want to make every customer experience safe and secure. Samko & Miko Toy Warehouse believes strongly that all personal information of users and customers must be protected and kept private. You can navigate this website without registering or providing any personal information. However, we do require certain personal information, such as shipping/billing information, and email, for the processing of orders.

Our online privacy policy applies only to information that we collect from customers online who visit Samko & Miko Toy Warehouse. This web site contains links to other web sites. Samko & Miko Toy Warehouse is not responsible for the privacy practices or the content of such other web sites.

Samko & Miko Toy Warehouse respects your privacy and does not sell, rent or loan any personal information that is identifiable to any unrelated third parties. Any personal information given to Samko & Miko Toy Warehouse will be held with the utmost security and will not be used in ways to which you have not consented. Samko & Miko Toy Warehouse requires certain name information as well as email addresses for submitting online comments, sending newsletters or important information about the site. Therefore, if you don’t want your comments or concerns to be viewed by any or all visitors, be advised not to submit them. If you do not wish to be emailed our newsletter, then please unsubscribe by logging into your account. Samko & Miko Toy Warehouse reserves the right to edit or remove anything posted to the website deemed to be offensive, illegal or inappropriate in any way. Samko & Miko Toy Warehouse may use any personal information obtained and data collected to generate certain statistics and compile reports for internal use as well as for sharing with affiliates, licensees, subsidiaries and advertisers. Although this type of information will be used, none of the statistical data will include personal information.

Cookie Usage

When you shop at Samko & Miko Toy Warehouse, and depending on how you have your browser configured, a small file called a ‘cookie’ may be stored on your computer. This ‘cookie’ essentially contains information used in order to save your Shopping Cart. If you have ‘cookies’ turned off within your browser settings, your Shopping Cart contents will not be memorized each time you visit the site.

We gather the following personal information about customers

Information That You Give Us: We receive and store any information you enter on our web site or that you give us in any other way, such as your billing and shipping address. You can choose not to provide certain information, but this will limit your ability to purchase products offered on our web site. We DO NOT store any of your financial or credit card information on our site.

Samko & Miko Toy Warehouse reserves the right to cooperate with any local, provincial or federal officials in any investigation where personal information of customers or users is required. Also, Samko & Miko Toy Warehouse will provide personal information of customers and users for any reports about lawful or unlawful user activities that may be required by any authoritative body.

Samko & Miko Toy Warehouse reserves the right to change, modify and update this Privacy Policy at any point in time. Samko & Miko Toy Warehouse reserves the right to disclose any personal information in full or in part in order to satisfy any law, regulation or government request. If this information exchange is essential to successful website operation, or if it involves the protection of the rights or property of Samko & Miko Toy Warehouse and its users, sponsors or merchants. We also obtain information about you when you communicate with customer service, or otherwise contact us. The information collected typically may include your name, address, email address, and phone number.

E-mail Communications: We provide email links on our contact page that allow you to contact us directly with any questions or comments you may have. We may receive a confirmation when you open any e-mail that we send to you, if your computer supports such capabilities. If you send us any email, we will retain such email and your email address for response.

Financial Information

Any financial information such as credit card numbers are kept with our third-party payment processor: Moneris. Samko and Miko Toy Warehouse does not store or request any financial information for any reason.

What We Retain

We retain the following data as provided by our customers at the time their accounts are set up:

  • Name (as provided)
  • Email Address
  • Password
  • Registration Date
  • Last Visit Date
  • Subscription/Purchase History
  • IP Address (For Security Purposes, logged in forum posts and purchase records)
  • Contact Information and Address as provided

This data is stored on Samko and Miko Toy Warehouse servers and is not shared with any outside party for any reason. It is used exclusively to enable us to provide service to our customers, and maintain the security of their accounts.

Google Analytics

We do utilize Google Analytics on our website(s), as part of doing business. We use information gathered by Google Analytics to better understand our customers’ needs and to detect any issues users are having with our websites.

Advertising and Remarketing

On occasion, we have and will likely continue to promote our products and services through third-party advertising programs such as Google AdSense and Facebook. Remarketing campaigns are currently not in use, though we have used them in the past.

These campaigns use the advertiser’s third-party cookies and tracking software to determine if you’ve been to our website before, and if so, to better target advertising to you. We do not store any of the information gathered by advertising entities such as Google or Facebook ourselves.

Right to Erasure

If you would like to request to have your personal information removed from our servers, you may do so by submitting a request via our Contact Page.

All requests will be addressed within the time frame required under the new GDPR policies. However, keep in mind that removing your data is permanent and will result in the cancellation of any currently-active services without refund, as well as any loyalty discounts or other benefits accrued during your account’s history.

Summary

Our team has one goal in mind: to provide excellent products and services to our customers. We don’t want your private information, and have no intentions of profiting off of it. We only request and store information that helps us to provide the best service to our customers.